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Frequently asked questions.

 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • Great care is taken to ensure that your prints are packaged carefully and arrive safely at their destination.
  • Damaged items: If an item arrives damaged, please contact me at steve@stevegenatossio.com within 7 days of receipt of the print. If possible, please include a photo or two of the damage to the item, as well as the packaging. I will have a replacement shipped immediately.
  • Returns: If for some reason you are not completely happy with your purchase please contact me at steve@stevegenatossio.com to initiate the return. I will respond with instructions on where to ship the item. Your item must be in the original packaging, and in the same condition that you received it. All returns should be initiated within 14 days of receiving your order.

CAN I CANCEL MY ORDER?  

  • It is very difficult but not impossible to cancel an order once it is placed. Please contact steve@stevegenatossio.com ASAP if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

  • Processing a refund can take up to 7-10 business days. 

WHO TO CONTACT?  

HOW CAN I KEEP UP WITH YOUR NEW WORK?

  • I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!
  • You can also follow me on my social media pages as we are constantly posting about new work! 

 Instagram: @stevegenatossiophoto

Facebook:  Coming Soon!

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